Q: How long is delivery?
A: Delivery is normally made within 2-3 weeks of receiving the order. There may be occasions when we can offer a shorter delivery time, but please contact us first to discuss.
Q: Does the bike come assembled?
A: The majority of the bike is delivered assembled, although there is a small amount of bike set-up that the customer will need to do. The following link will take you to our YouTube video, which demonstrates what to do should you need any help. e-Ranger electric bike set-up
Q: Do I need to wear a helmet when riding an electric bike?
A: There is no requirement in law to wear a helmet. We do, however, recommend that you do.
Q. Do I need insurance?
A: Again, there is no legal requirement, but separate bicycle insurance is always a good idea.
Q: How far can I travel on one battery charge?
A. This obviously depends on how much and at what power setting you use the motor. In normal circumstances you can easily travel up to 50km.
Q: How do I know when the battery needs charging?
A: There is a battery strength indicator fitted to the bike. The battery needs charging when just one light is showing.
Q: How long does it take to charge the battery?
A: To fully charge the battery takes approx 5 hours.
Q: How easy is it to fold and unfold the bikes?
A: With a little practice, the Stow-away and Luna can be folded and unfolded in around 60 seconds.
Q: Can I try a bike before I buy?
A: Yes, you can come and try a bike at our base in Lincolnshire, or in certain circumstances we can come to you.